Widerrufsrecht

Cancel within 1 hour

Changed your mind? You can cancel your order free of charge within 1 hour of placing it. Email info@trimwallhaus.com with your order number, or reply to your order confirmation email, and we will cancel it and refund you in full.

Easy 14-day returns, free return shipping

You can return standard-size products within 14 days of delivery. Email info@trimwallhaus.com with your order number and we will send you a prepaid return label, so return shipping is free for you. Items must be unused, uninstalled and in their original packaging.

Custom orders

Custom-cut, made-to-measure and personalized orders are produced specifically for your project. For a return or exchange on a custom order, please contact our support team at info@trimwallhaus.com and we will look at the best solution with you.

Damaged in transit

If your order arrives damaged, email clear photos of the damaged parts and the outer packaging to info@trimwallhaus.com. We will replace the damaged items free of charge.

Refunds

Once your return is received and inspected, we will email you and issue the refund to your original payment method. Your bank or card issuer may need a few extra days to show the credit.

Your statutory rights

This policy does not affect any consumer rights you have under the law of your country.